Terms & Conditions
Supine Canine Behaviour Therapy
Term and Conditions
This is an offer to enter into a contract with Supine Canine Behaviour Therapy for canine consultation programs. By signing below, you agree that your participation in the Program will be governed by the following terms and conditions:
1. By signing this Agreement, you will become a client of Supine Canine Behaviour Therapy and any subsequent programs wherein Sue Pyne will personally provide you with canine behaviour instruction and guidance for the duration of the agreed Program (durations will be set out in the engagement letter.
2. The client is advised that Supine Canine Behaviour Therapy will only collect personal information necessary for the business functions or activities. This includes:
· providing you with our services;
· providing you with information you may have requested and answering your enquiries;
· providing you with the information we consider of interest to you – but please remember that we will always ask for your permission first.
Confidential Client Information includes:
Any individually identifiable information in possession or derived from a provider of services regarding a client’s medical history, mental, or physical condition or treatment, as well as the clients and/or their family members records, test results, conversations, research records and financial information. Examples include, but are not limited to:
· Physical medical and psychiatric records including electronic, paper, photo, video, diagnostic and therapeutic reports, laboratory and pathology samples;
· Client insurance and billing records;
· Drivers licence or photographic identification records;
· Mainframe and department based computerised client data and alphanumeric radio pager messages;
· Visual observation of clients receiving medical care or accessing services; and
· Verbal information provided by or about a client.
It is understood and agreed to that the below identified discloser of confidential information may provide certain information that is and must be kept confidential. To ensure the protection of such information and to preserve any confidentiality necessary, it is agreed that:
The Recipient shall limit disclosure of Confidential Information within its own organisation to its directors, officers, partners, members, employees and/or independent contractors (collectively referred to as “affiliates”) having a need to know.
The Recipient and affiliates will not disclose the confidential information obtained from the discloser unless required to do so by law.
This Agreement imposes no obligation upon the Recipient with respect to any Confidential Information that was in the Recipient’s possession before receipt from the Discloser if the Confidential Information;
· is or becomes a matter of public knowledge through no fault of Recipient;
· is rightfully received by Recipient from a third party not owing a duty of confidentiality to the Discloser;
· is disclosed without a duty of confidentiality to a third party by, or with the authorisation of, Discloser; or
· is independently derived by Recipient.
This agreement states the entire agreement between the parties concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.
If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.
3. Payments. All deposits are non-refundable. Any Programs whereby an instalment plan has been agreed, must be paid for promptly on the agreed dates as set out in the engagement letter.
Sue Pyne reserves the right to terminate any consultation program due to non-payment of fees.
4. Refunds: Upon unlikely termination of the Program, no refunds of previously made payments will be offered once Program access has been granted, irrespective of whether access by the client has been actioned. This applies whether payments are made as a lump sum or instalments.
5. Complaints Procedure: Complaints are an opportunity for improvement, which are embraced by Supine Canine Behaviour Therapy. We take time to understand the customers unique perspective, encourage open lines of communication to resolve the issue, and ensure that the solution we have created solves the client’s problem long term and leaves them feeling listened to, valued and appreciated.
6. Entire Agreement: The terms of this Agreement constitute the entire agreement between Supine Canine Behaviour Therapy and You and supersede any prior or contemporaneous written, oral, or implied agreement related to the Program. If any portion of this Agreement is unenforceable, such portion shall be severed and the remainder of this Agreement shall fully enforceable.
7. Governing Law: The construction, interpretation, and application of the terms of this Agreement are governed by the laws of England and Wales without regard to its conflict of law rules.
8. Privacy Notice: Supine Canine Behaviour Therapy collects and processes information about you when you engage us for services. This is essential for us to carry out the service effectively and fulfil our regulatory obligations. We use personal information collected for internal record keeping, completion of correspondence with you and implementation of services. The choice of how much information you provide is always in your control, however, certain information may be required in order for us to provide a service. We will not distribute your personal information to third parties other than referring veterinarians unless we have your permission to do so or are required to by law or regulation.
If you believe that any information of yours in our possession is incorrect, or if you wish to cease corresponding with us or for us to remove you information from our system, please contact us and we will take the necessary steps subject to legal regulation – within 28 days of receipt.
By signing below, you agree and accept that you have read the foregoing terms and conditions and you have been given sufficient time to consult with legal advice before signing.